Is Constantly Answering Phones Calls Normal Part of a Job?

hey all,

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I am working in an office environment, but I find that I spend maybe half my day answering phone calls from cross departments, or from external parties.

Can I check if this is expected for office environments, as I find myself getting distracted from actual work done, which in turn gets me in trouble with my supervisor :/

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I'd just like some days where I can focus on getting deep work done, maybe just listen to music on my headphones, but the office environment is quite traditional, and I don't think this would happen. Working from is also not an option unfortunately

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I am not sure if I should be searching for a new job now, as the function is quite understaffed, and me quitting would make it worse for my coworkers

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