Going from call center supervisor to another field, but need help figuring out what to look for specifically.

Long title- sorry. I've worked in a call center for a little over 6 years now. I have worked my way up from an entry level agent, senior, team lead and just recently (9months ago) promoted to supervisor. Yet I'm finding that I dont like being a supervisor. I've come to realize that while there were many reasons why I went for this position (more money, finally dont have to take phone calls) I think the main reason is because it was practically expected of me to do so. I've been casually looking for other jobs, and I've given myself until my 1 year anniversary of my supervisor promotion to aggressively look for another job, even if its outside my company-problem is, I dont know what options are available to me with my experience (customer service, a little banking, working with clients). I dont have a college degree and, really, call center is the only major experience I have. I kind of know what I would like to get into (business processes (working with clients to come up with policy, procedures etc. because I've been exposed to that in my departmentand I enjoyed it) or even maybe analytics?) But again-no degree and no experience. I dont know where to begin to look into something in that field or area that isn't hiring for that explicitly with experience or a degree. Any suggestions or "key words" that I can keep an eye out for that could help me get my foot in the door in that area?

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