In October, I was contracted by a company to work on a year-long project. My work on the project impressed management so much that in December, they invited me to interview for a full-time position that was on the same team but an entirely different type of role. I applied for the job and got it. Yay!
In January, the Strategist whose role I was taking over retired, so I took on her book of business quite quickly. While this was a stretch role for me to begin with from an experience standpoint, I’m confident that even with the reduced training, I could have gotten up to speed by putting in some extra time if it weren’t for this next issue:
The company failed to backfill my old role until yesterday and I have been attempting to juggle both in the interim.
While my manager said upfront that I may need to juggle 2 roles for “a week or two”, it was indicated this would take place during my onboarding period and it was unlikely I’d ever fully be doing both.
Nearly 3 months later, I am now in a position I’m afraid I can’t recover from professionally for the following reasons:
1) As stated, my onboarding allowed for very little ramp-up time. Because I was also doing another job during the small window I was given, I began my role with a poor understanding of process, expectations, or how to be strategically successful in the position.
2) Not wanting the other project to tank while also not wanting to fail in my new role, I put in massive overtime in order to complete the overwhelming number of required tasks for each job. This means I was not able to use that time to get ahead or get a better grasp on my new role. Looking back, this was very unwise. But to be fair, it was being communicated to me each week that my backfill would be identified “within the next few days”. Now, I am burned out and have started to miss critical deadlines for both roles. My work quality has also plummeted. I am afraid I’m too burnt out to get things back on track.
3) My company is a matrixed organization, so while I have been very open and communicative about the workload, risk to deadlines, tasks in the red, etc. with my boss, my “business partners” don’t care and have lost faith in me. The same is somewhat true for my immediate colleagues.
I have certainly not handled this perfectly. A major issue is that while I have been as transparent as I knew to be, I have not communicated items at risk to my business partners as clearly as someone with a proper grasp of the role would have. This is due to the utter absence of time I’ve had to learn process or organize myself in a meaningful way as opposed to simply react to fires. A bad look all around.
Things have spiraled this last week, and I just now (yes, at 8:30 PM on a Friday on Valentine’s Day) realized I’ve blown past 3 critical submission deadlines for content I didn’t even know was due.
I am typically a highly detailed and organized person, so this is very disturbing to me. I’ve asked my boss for a 1:1 several times this week and he rescheduled even after I communicated the urgency of the situation (I could feel something like this was coming). I scheduled an early meeting with him for Monday morning because I don’t want him blindsided when it all hits the fan.
My fear is that I am going to walk into the office on Monday and get absolutely destroyed by my business partners. From there, things will escalate to leadership and, while my boss will have my back, he’s very non-confrontational. I don’t know that he will go to bat for me and am worried we will both get screwed over. I don’t think I will be able to recover my reputation and may be put on some type of performance improvement plan.
I have the weekend to plan a way to mitigate as much of this crisis as is possible.
So far, my rough plan for Monday is this: 1) Outline every task that was missed and why, every task coming up for each role/business unit, and highlight the ones at risk 2) Prepare a plan of attack that outlines new process/procedures to eliminate all deadline issues to prevent a reoccurrence for my NEW ROLE 3) Do the same for my OLD ROLE with the ask that these tasks be taken off my plate to allow me to follow through on point #2 4) Ask my boss for support presenting these new processes to my business partners and also that he act as an advocate for me (not sure if this is a wise ask)
??????? Not sure what else
I would appreciate any advice you may have for me. I want to know how screwed I am and whether there is any way to fix it. I also would appreciate any tips for regaining the respect and trust of my business partners AND immediate coworkers.
If I can make it through this, I know I’ll come out the other side having learned a lot and will quickly become much better - even good! - at my job, but it’s going to take time and support that I don’t know I have.
TLDR: Was onboarded into a new role 3 months ago and have been also covering my old one. Just discovered 3 critical misses that should have been identified (and thus communicated) earlier. Despite my boss’ support, I am worried there is no way to recover professionally.
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