Yes I understand with a new job people often struggle and thats fine with me. I love this job and love the pay and I am very eager to learn and get better.
Problems that I am facing is just not being knowledgeable and not retaining information or having short term memory problems.
1)
In terms of not being knowledgeable, basically my job is support and when a customer calls inquiring about a certain problem I am not sure what to do with them 70% of the time
I know basic issues but some more deeper issues I have no clue how to solve and there isn't a manual or anything on those deep issues and my boss is always busy so i often let the customer know I will get back to them but i never do.
2)
Can't retain information/short term memory
This is a really weird one that I am noticing, when reading from a text book or doing things with my hand I have amazing memory and im good
The problem is having to remember instructions that are verbal, for example manager says in order to reset the machine you gotta do this, this and this
I remember maybe one part but always miss the rest of the parts and never get the full big picture.
Again my problem with memory stuff seems to be due to verbal instructions or if someone is showing me how to do something and they dont let me know do it with my hands but they just explain it, I also cannot remember stuff there.
Is this a serious issue, what do you guys recommend?
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