TL;DR finished MS Engineering 9 years ago, never got around to doing engineering, currently stuck in a big finance company call center, send help
I learn fast, work fast, and have great soft skills but I can't deal with the BS of working at a call center. I've worked in support roles in defense and healthcare but I think my background sucks. A remote position would be great but less human interaction and a job more independent in nature is what I'm seeking. What should I be looking for?
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Background:
Graduated back in 2009 with a BS Industrial Engineering and an MS Tech Management degree which is more or less an Industrial Engineering one from my uni. I had two summer intern jobs from before doing design work and continuous improvement projects so I was looking to do more of that when I got out.
Landed a job after 10 funemployed months. My first was a temp position at a defense contractor. Low stress and easy so it wasn't bad. I worked with other departments to investigate efficiency issues and also designed some new instructions for the machines. After my temp period was supposedly up I asked about a full time position and they let me go, said they wanted someone with more experience.
Took another year to find a job, in that time I found voice acting and subsequently film acting. The rest of my time was spent applying for jobs while living with parents. At that point I didn't care much what I did for a career as long as it paid me to take acting class. Another agency called me and I took a 2 year temp job supporting engineers in running tests for R&D. I ran tests, collected data, and trained others on how to run the machines. It was chill. Spent some time reading scripts, auditioning, actually getting other paid gigs with a uni nearby. Acting is fun and I've met some cool people, but it isn't stable enough to put food on the table at the moment. So two years went by, no full time job prospect at the company, and my contract ended.
After 5 months I had a rough patch and took a night shift job in desperation. I worked in a specimen processing lab doing 10-14 hour nights for 1.5 years. It was a nice easy job relatively low stress and little human interaction. I was fast and good at it so never really got talked to by management. The money and mandatory OT was nice since I was living at home but meeting impossible metrics and having such a strict lunch/break schedule sucked. And my social life was all fucked. I never want to work nights again.
I shifted to a day shift job same company but it was front desk checking in patients entering lab orders. It was less than 10min drive away and my coworkers were cool. Dealing with a high volume of irritated patients sucked but I stuck it out for a year then started looking. I really sharpened my Spanish at that job but the pay wasn't enough to make me stay and I just couldn't live at home anymore (it got crowded and because of family drama I couldn't sleep).
A friend of mine helped me find my current job working at an inbound finance call center. Better pay but farther away. People call us for help with using our technology, and also for general money questions "what's in my account", etc. I was able to move out to a quieter place to sleep just a few mins away from work. Most of my coworkers are cool, the building is nice, we get to surf the net, a cafeteria that serves $10 dishes at $6 quality and a company gym I neglect because of another membership. Insurance, 401k, PTO, all that jazz. I learned the job quickly but as I approach my 1 year mark I'm having more and more waves of depression and stress. You've heard about call centers before; most statements are true. The technology is unreliable even internally and I can actually empathize with callers when they say "this shit doesn't work" and/or "why is it so difficult to do simple things".
There are also times I feel like I'm alone on an island and calls just get transferred to me that I can't even begin to address. I'd call other departments for assistance but they just aren't equipped or straight up don't want to help. I want to be able to do and answer everything but there are too many things out of my control that I end up having to apologize for or explain. Having to explain other's fuck ups or the fact that they just didn't do anything is the worst. Unnecessary calls because people didn't take the time to read a few lines or calls that aren't meant for me that last 15 more minutes than I can bear. And there's always callers that in a sense would order a cheeseburger and want to escalate to management the fact they got cheese.
That said I'm quickly losing my sense of professionalism with the job and my patience is wearing thin when I'm here. My customer service filter is gone. If I wanted to be this jaded by life I should've just moved to LA to pursue film. The crazy thing is my numbers are solid and my only issue is tardiness. Having a deep calming phone voice helps too. I feel like the same mentality is oozing out to other parts of life as well. More irritable, cynical, brash, etc. Sometimes I feel like stress eating while at work or just starving to counteract my urge to eat under stress. Don't work at a call center guys.
So now I'm looking. I've been applying and that's depressing in itself. Haven't felt this undesired since I first tried Tinder. I feel like the gaps in employment are killing me and the fact that I have a Master's makes me look even worse. Having this job is still better than being unemployed but almost every day I just want to walk out. My dad said I should be a mail carrier. My friends suggest I should go into tech writing or learn to code. They also think I have the charisma to do sales (not reflected in the distraught post of course) but I don't think that's a good fit for me either. The last career test said I should be a writer.
I'm 32/M, single, no kids, no debt, and as free as the American dream dictates. I want to work independently with less human interaction and still have the means to eat, sleep, and pursue hobbies that I can't monetize right away (making music, funny youtube videos, standup comedy). What should I should look for for a day/survival job?
And thanks so much for reading... if you enjoyed my essay and live in the greater SD area maybe I'll grab ya drink in a shady warehouse bar at a business district.
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