Hello I am a receptionist at a physio therapy clinic and I keep making mistakes at work. (Context: I’ve been employed at the clinic for around a month now but only once a week. Training was 5 hours before working a full shift by myself) It seems that I’m having trouble getting the hang of things.
The mistakes I’ve been making have been different each time but today I made such a beginner mistake that I feel so ashamed of myself. My job is to basically bill insurance and I thought that a client’s plan covered the full amount of the appointment and told them that. It wasn’t until I got home did I realize that it didn’t and they’re going to have to pay (I misread the amount) and it’s not a small amount either.
My bosses and everyone have been so overwhelming patient and understanding so I just feel so bad for disappointing them. I’ve been crying for the past hour because I feel so bad for letting everyone down and messing up. I’m also scared about how angry the client will be about having to pay for something I told they didn’t have to pay for. I’m so happy I got this job because I didn’t think I was qualified enough but now I’m just prepared for them to fire me. Does anyone have any advice?
P.S I don’t know if this is relevant but I’m a 19 year old university student
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