Hello guys,
I'm currently unhappy at my current job and need some advice.
Background story:
I have quit my job last year in the previous company due toxic environment, without having a new job. In the same period, corona had hit us in Europe and companies have stopped hiring people. So I had to accept the next available job, before my notice of period ends and ended up in the actual same job, that I actually didn't want anymore. Anyway, I accepted the new job, which i'm currently in, and saw many challenges. So I wanted to work in this position until i'm done with my further education, which is almost like a bachelor, but little bit easier, which allows me to work 80%.
To describe my job: I'm responsable for the IT (the only one) in the subsidiary with almost 150 employees. I mainly do IT Support, and if I cant resolve it, I have to forward to the company group above. Some of the work like Installation or orders. And I'm also doing projects and I have actually critical projects to work on. I'm more like an IT Coordinator, because I get tasks from the company group, from Supporttickets and critical things that I see as a risk for the company.
In the beginning, I was struggling, which is actually normal and it usually gets better. But the thing is, this job is exhausting me. As I said, I saw it as a challenge and I freaked out many times. I had success on 2 important projects. The one project was a ticket system which I use from the company group, in order to track support tickets (not projects or tasks from company group). And the new printer contract, which delivers cartridges, as soon they get empty. The printer project helped me to reduce the task of ordering cartridges. Even though, it feels like that I still have a lot of things going on and I see no major progress since months on the critical projects, because in the company there's a lot going on. Like we have new employees and exits, which creates me work to prepare PCs/Laptops for them. Or support in general, which is an unpredictable job. And in the same time I have critical projects to work on.
I felt like a looser, because some other people are struggling the same thing like me in the company. And the I started to talk with my friends about it, and it looked like, that this work culture in the company i'm working is not normal. I had talked to my boss many times and in the beginning, like in any other jobs too, I get the advice, that I have to prioritise the tasks. And I came to conclusion, a year later, that we need more manpower. Because I'm currently studying, which is my higher prioritisation compared to my job, and it is affect my mental health, which drains my energy, that I need for my school work I need to write and also learn. The prioritisation advice seems not to work, because I feel like, I have to adapt to the new situation every day in my job. They have actually disappointed me, because (1) they have told everything is in the documentation and the should the job should be "easy", which is clearly not and nothing was documented. But I saw it as a challenge. Other reasons are (2), I had only 2 days of introduction in the new job by my predecessor and (3) they're not helping me at all due my high stress situation. On my request to hire a new person for at least 50%, they have implicit declined my request and believe, that this just high stress situation due my school. Even if I told them the risks, if I'm not able to work on the critical projects. They are apparently checking my request, but they will probably not able to hire someone before mid 2022. Next month we will move from Microsoft Office environment to Google Workspace, which is a task from the company group and it will be a very stressful event, since the employees are used to work with MS Office since many years. We have tried to postpone the project, which it failed and it was not the fault of our managers. But they still fail to have empathy and support me mentally. I have openly talked to my boss about it, that I cannot imagine to work on this job in the longterm, since the company are not actively helping me to reduce the workload. My boss somehow wants to help, but knows, that he will not get the approval to hire new person for this position. They want to see "numbers" to prove the facts. But I have no idea how to prove that, in that way how they wanted.
My demand or question:
I have talked to my friends about my situation. I currently cannot leave my job, because i'm writing my final school work, which is dependent from my current job. I will finish it next year. So I'm actually trying to survive in my current job and know, that I will do the IT Support job after my graduation. My friends basically gave me the advice, to work as much as I my mental allows me to work, so that I'm able to work on my school work in the evening. For me that means, I need to put off my work, which could escalate the situation, but I should not feel guilty about it nor is it my problem. The fact is, that this job is causing me sleepless nights and other mental health symptoms.
Would you agree with my friends advice and let it escalate unintentionally to protect myself? How would do deal with this kind of situation.
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