I'm a team lead at a legal job. 1 of my team members clearly struggles with English fluency and every report she does needs to be double-handled by me. Management ignores my concerns and handles her with kid gloves but is much harsher on my other teammates. I'm not sure how to manage my team?

To put it into perspective, our job is legal in nature and our clients pay thousands upon thousands for our services. Our reports are used in court cases all the time and if anything in there is inaccurate, it gets thrown out. These reports need to be perfect.

When Person A was hired, they wanted me to train her. I have trained multiple successful employees for our firm and noticed right away there was a bit of a language barrier. I speak multiple languages and firsthand know the stress and work that goes into learning a language so I was really patient, tried to explain things in a few different ways, etc. I get it. But her performance didn't improve.

Near the end of her probation period I let the managers know there seems to be a language comprehension issue, and her reports need to be redone each time. They skirted around the issue and didn't want me to put my concerns in writing. Okay, their call.

Fast forward to 8 months later, I am still redoing page by page every report she does (the managers themselves instructed me to do this behind Person A's back). Her reports aren't just missing a few words or anything. They are literally incoherent; details pertaining to the case are incorrect or just seem to be made up, or important details are excluded from the report. She does not catch errors that are imperative for us to catch. She uses incorrect words and terminology all the time. She doesn't ever ask me to clarify instructions, so I don't know she doesn't understand something until I'm redoing that report.

Again, management knows. I have 2 other team members who are newer, and they make errors sometimes too, but these are casual spelling mistakes or they date a report for a few days after they were supposed to (dates vary). But management gets angry when these two make a mistake and want me to send them strongly worded emails, while they want me to have gentle meetings with Person A to let her know I will (still) be double handling all her work.

At this point, I don't know how to manage my team, because I would have a different approach here and I'm feeling totally frustrated that my workload is being doubled, and reports that should take 1 hour now take 3. It's far more efficient and accurate (and cost-effective) for me to just do those reports once myself to begin with. And I think it's totally and completely fair, based off of the record of evidence, that this person doesn't meet the language proficiency BFOR for this job, because her reports would be tossed out of the courtroom as soon as the first 2 sentences were read.

Management still does not want to address her English proficiency as the issue but I am tired, after months, of daily redoing all the work she's done and having to word-by-word edit her reports, some 60-90 pages long. My hunch is one of the managers is the one who interviewed her, didn't notice or think it would be an issue, and now doesn't want to backtrack, especially now that her probation is over.

Is there any way for me to address this again without getting myself in a bind? This is a high-stress job and it's been made more stressful for no good or obvious reason. I should say, they can't move her to a new team for other reasons.

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