As a college graduate applying to Dental school, I decided to take a gap year in order to work and save some money before returning to school. During this time, I called various practices to see if they would allow me to come in their office to shadow and observe. Two months ago, I called a practice and spoke with the lovely receptionist (lets call her Ms. S) asking if they allowed shadowing and she told me they were actually looking to hire and they desperately needed an assistant. This felt like a dream opportunity that just happened to fall in my lap. After speaking with the Ms. S a couple of more times, she told me I would start the next Monday. No interview or meeting the Dentist prior. I started work and quickly found out that there were only going to be 3 of us which included myself, the receptionist (who is nearing 80) , and the Dentist.
I began my first month only working half days in order to finish a class I was taking online. The Dentist was very cool about letting me do so, but each morning Ms. S would tell me the hell she had gone through the day before. As I worked there more and more, I began to notice how short fused the Dentist was. He would snap at Ms. S and have her do physical tasks around the office including cleaning work. Her posture is not great to begin with, but I see that this has become physically demanding of her. The Dentist's staff turnover is insane and she told him she would help through COVID emergencies. After connecting the dots, I realize why his previous staff is no longer there. The office is a wreck and the communication between the Dentist and Ms. S causes a lot of problems with scheduling. Sometimes the Dentist will leave, schedule days off, or book patients himself without fully informing her.
Once my class finished, I began working full time which happened to be 12 hour shifts. I did not expect this from a dental office, but my work seems to be helping out the office that was already in a bind before my arrival. I help Ms. S as much as possible and we have become close throughout my time there. She has multiple medical problems and I feel like I have made everything a little less stressful for her. I can tell when she's in pain and the Dentist never seems to give her a break on doing stuff for his office.
On the assisting side, I have experienced a whole new area of problems. I have seen the Dentist make patients cry and get angry at kids who express their dental anxiety. Its uncomfortable to see and I try to console each patient afterward and happily welcome them to their appointment before it becomes out of my control. If a patient is unable to accurately describe their pain, I've seen him reschedule them and walk out. I shadowed many other offices before and nothing came close to my experiences working here. I do enjoy assisting and the skills I've learned so far, but no longer wish to be associated with this particular place.
I know that I am not bound to this job, but I feel for Ms. S and what she will be made to do. She has been like a grandmother to me and mainly the reason for staying so far. She's not doing too well and I know she will be flooded with stress once I tell her I'm leaving. I need any advice on the best way to go about leaving this practice.
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