So just a bit of background.
A bulk of my experience has been in customer service. I live in California, and I'm 26 right now. I have about 4ish years of customer service experience on my resume (most of this is not retail experience--it's all electronic communication - phones, email, databases, etc.) and a bachelor's degree from a pretty good university - but my major was in Sociology. I did get a project management certificate from a continuing education institute, which got me interested in that type of work. 3 years of my experience was me working as a college advisor for an online university. We had to hit metrics every month, it was fast-paced, high pressure, call center-esque environment. I eventually felt miserable enough to quit voluntarily because of the turnover, and the fact that my department moved to Arizona just last month.
My most recent experience was in dispatching/customer service. I was a temp for 8 months, and worked at my university's Housing and Dining department. There, I used police-style radios to dispatch maintenance to any emergencies on campus and created/tracked/processed their work orders. I worked 4/10 (2:30pm to 1am) and I actually really enjoyed the job in comparison to my past job.
Now my interest in logistics comes from inspiration from my then boyfriend. He is currently working in the field because his dad's partner company picked him up. It's an import/export type job that works with shipments in Korea and China, and he was promoted as a head for one of the departments (I know it's vague but it's because I honestly don't know the details lol). His dad owns a logistics company in LA and he plans to help him run it probably next month last we talked. He is very invested in his job, and it got me really interested in the field because we have similar customer service-type past job experience.
I realized that I also don't want to continue working in a dead-end customer service job anymore and being on the phones all the time.
I figure Logistics (specifically a coordinator/specialist-type position) has the aspects I’m looking for in a job: some fast-paced-ness, it's challenging, a bit of pressure, it has individual/team responsibility and aspects, lots of problem-solving involved (I really enjoy solving issues/problems), some internal/external communication with clients and customers, etc. There is a focus on customer service, but it isn’t as direct as my past positions, which is what I prefer.
Working in an office setting as a Logistics Specialist/Coordinator/Assistant (and/or even in dispatching – that’s my most recent experience) is something I’m very interested in, but those jobs are bit competitive and hard to find, because I don’t have direct logistics experience, but I believe that I have the skills to do the job as well as my Project Management Certificate.
I've applied to Logistics companies that handle import/exports in my city, trucking companies (like Penske, Ryder, etc.), UPS, and I just had an interview with FedEx today for a lead store consultant position. The hiring manager told me there's some project management aspects to the job that would be a good place for my skills and education to translate to. It is a retail job and you do work with customers, but I figure I need the in-person experience because my last jobs didn't have that. I did share with him that my goal was to get into international import/exports and I figured FedEx would be a good place to start (especially since I'm either getting reject emails from most of the logistics jobs I've applied for so far). He emphasized that FedEx encourages promoting and moving onto next steps, and I pride myself on being a pretty hard worker.
There is FedEx Freight which I think would eventually align with what I want to go into. I'm wondering if that's a possibility or if it would help me get that experience to get into logistics/supply chain or imports/exports down the road.
I know that FedEx is a print company that also does shipping/recieving, but I was wondering if it could be a good first step into eventually moving into the field of Logistics (especially having no prior knowledge or direct experience in logistics or supply chain).
I'm not 100% sure about the policies/requirements when it comes to obtaining security clearance (as some jobs require it), but it's something I want to learn and research. My friend told me a company can get it for you (he got TSA clearance from his employer), but I'm still a bit unsure how that works.
Any advice or help is appreciated.
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