How to not disqualify myself by asking about communication via phone in interview?

Long story short, I worked in a previous call center job and I have some.. well light trauma from my time working there; dealing with all the verbal abuse. My previous contract with said company ended. However, I might have an opportunity to return again to the same company but in a different capacity. One that’s internal facing rather than external which I know I will enjoy a lot more and feel more mentally stable in.

How can I ask about the amount of expected phone use / communication via phone without immediately disqualifying myself where other applicants may not have a problem at all communicating through phone?

Or how can I ask how much I can rely on email communication for my job without them thinking I’m avoiding having to deal with people over the phone?

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How to not disqualify myself by asking about communication via phone in interview? How to not disqualify myself by asking about communication via phone in interview? Reviewed by Louhi on juillet 21, 2021 Rating: 5

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