Throwaway account.
I have been working for the past three months developing content for a small company with a product is a training course in the area of finance. The woman who developed it found me through a past client. The product is unique and high-quality, and the other people working for her are competent and professional. This is why I agreed to come on. A couple of issues have arisen and I wondered if anyone had advice on how to navigate them.
-Her husband is involved with some support/admin/operations functions. They've said that I show the content I develop to both of them for feedback, but that she makes the final approval. He'll offer feedback (suggestions, really) and her response to that feedback is to argue with him about it (in front of me...like, this happened in a meeting a few times). After a bit of back and forth, she'll reluctantly choose from the three options that he or I offer up. It's very stressful and wastes time.
-The language they used during the interview process was very "start up" language. They talked about growing the business but don't seem to be interested in developing the structures to support that growth. The day-to-day reality is still very last-minute content creation without a strategy to alleviate that, like, ever. They've got some tools, but they're missing the forest for the trees...that they need a strategy for creating processes to support their employees in getting the work done. - She is still doing sales calls. -I've suggested making me an employee instead of a contractor and there was some pushback there.
So the crux has come: my role has been an ill-defined catch all. I've begun to push back because I'm not getting everything done and the mental energy I'm expending is huge because there are no policies or strategies.
I suggested that some of my duties be taken over by an administrative contractor she has who has a light workload, she thought that was a good idea...and then did nothing about that and a week later asked, "so, has your coworker taken these over yet?" I responded that I'm not comfortable telling someone else to just do things that are in my job description, that that handover would need to be led by a manager in order to give that coworker a head's up/the chance to negotiate if that would even work. I got a pretty huffy response.
It appears that this woman has not made the transition in her mind from being the creator/marketer/salesperson to being the captain of a ship of people carrying out the bigger operation. She's extremely resistant to making "the boss"-type decisions.
I'd be interested to know if you've ever come across this. Any advice for managing her? Any scripts for using when she is resisting this course of action? How long should I work with it until I decide it's not worth pushing against any longer?
tldr; Boss doesn't want to boss
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