I can't help but plan for the exit interview.
So how much is "too much"? What is professionally acceptable to bring up or complain about? I have a lot of opinions, most of them being reasons I am leaving the job. Is it worth even being straight forward? Should I shut my mouth and not risk losing them as positive references for the future?
My main gripes...
-Lack of growth, even when promised. This is a family-owned company. Everyone in an executive position or on the board is a relative. I interviewed with the owner and patriarch: one of the few who actually has actual business sense, and one who has since bought a mansion in Maui, married someone half his age, and has fallen out of actual operations and pretty much passed the torch to his oldest son. During my interview, I was told the current CFO/Controller was pregnant and would be working in a limited capacity after having her baby, and the plan was to move me into a Controller position but have her keep the CFO title. She's the daughter-in-law. Fast forward. She had the kid and definitely works in a limited capacity, didn't budge on her shared-CFO/Controller title, but did share in her duties. She has even referenced me as the 'Controller' in emails to banks when she doesn't feel like dealing with them herself. Still, I'm considered the bookkeeper.
-No real 'system' in place for reviews or raises. I was offered a higher salary at another company, wasn't even looking but someone I used to work with reached out about it. When I went to the CEO/oldest son to tell him, he asked what it would take to get me to stay. When I hesitated, he asks "Well how much did we give you for your last raise?".... Six years and I had never received a raise since starting. He said he didn't realize that, laughed, and said they were going to give me a raise for my last few weeks.
-Sketchy practices. I'm asked to do things that I'm not comfortable with pretty regularly. My first month working there, the youngest son actually asked if I would go buy a gun for him, because he wasn't a legal resident of the state. Other things like paying out random 'dividends' weekly to family members that have nothing to do with the company is another example. We've gone without paying vendors for months and decreased employees' pay when sales were down - all while those relatives still got their dividends, and the fiscally comfortable 'employee' relatives that have never been inside the office received their six figure salaries. It's a privately owned business, who am I to say who they can give their money to. I get it, I'm just not comfortable lying to vendors and employees when I know we *could* technically pay everyone fairly.
-Unprofessionalism. The youngest son/COO has probably dated a dozen different employees. The oldest son/CFO cheated on his first wife with a former bookkeeper, divorced and started dating her, then cheated on her with the bookkeeper they replaced her with. We have a half dozen active lawsuits against us for various reasons right now. Many of which lawyers offered to settle for small amounts, but "out of principle" we've paid literal millions to defend. The youngest son did come onto me early in my employment but I made it clear I was not interested, and ever since he has been extremely cold and unwelcoming towards me. Which is mostly ok by me, since he lives in another state and I don't have to deal with him often, though I have definitely been on the receiving end of some unnecessarily rude email responses.
-Lack of management, oversight. This probably wouldn't bother most people, but I guess I'm not most people. It often feels like myself and two other employees essentially run the company ourselves. Others who have been hired just don't show up, or do any real work. I actually worked there for almost a year before I knew we had a receptionist on the payroll, who hadn't shown up the entire time I'd worked there. A receptionist.... responsible for answering the phone. That leaves the few of us who care as the ones to pick up the pieces. The lack of support can be unbelievably frustrating. Another example, I was asked not to pay rent to one of the businesses for several months because the owners had a disagreement with the landlord. None of my business, just did what I was told. Landlord sent several letters over which I provided to the owners and I BS'ed him as much as I could to try to buy time. Then one day I get a call from employees at that location. The locks had been changed and a letter was on the door stating why, also stating that he would come unlock it if we would just bring him a check. The employees are all standing outside and couldn't reach anyone but me. The owners do not answer their phones, at all. They communicate through text for everything. I tried them myself but they would not answer, but as soon as the ringing would stop they would text me. I grew pretty aggravated texting back and forth about this urgent situation, while frazzled employees are calling me asking what they're supposed to do, so I would try to call again each time they sent a text - with no luck. Finally about two hours into this I would given the textual 'go ahead' to deliver a check to the landlord and was told to call all employees to come back to work, since they had all left at this point.
-Inefficient operations, resistance to change. The owners bought a few LLCs from family friends and we took on their bookkeeping. I was excited, they actually used progressive software and I was able to spend more time doing actual analysis than data entry. That was pretty short-lived. We actually just regressed to an outdated bookkeeping software to save money (and not even a significant amount). Before, sales data was imported into the software automatically, the bank transactions were downloaded into the software automatically, taxes were paid automatically, and the monthly reconciliations were done automatically. All of these are now manual processes that take several hours (DAILY) to complete, as they have to be done for 12 different businesses with 21 total bank registers. This was despite me bringing up how inefficient it would be, how the software is actually being phased out and will no longer have support within the next few years, pointing out that we would lose historical data, and providing a cost analysis showing how literally only a few hundred dollars a year were going to be saved because we now have to purchase several other software add-ons to be able to do simple things like payroll or accepting payment from a customer. And then they hired me an assistant to take on the manual entries, which negates all savings initiatives, and has now transformed my job into more of a "clean-up crew" type position, because instead of doing the data entry myself I am trying to find and correct all the data entry errors that are being made by my assistant.
You're probably asking why I even worked there. The hours are flexible, the pay is good, I can work remotely, and they pay 100% of our health premiums. But those benefits are pretty hard to beat, but the last bullet above pretty much made the decision for me. I can't stand inefficiency.
So yeah that turned into a half-rant more than anything but still the question stands. What *can* I say? And how do you say it, without offending them since it's *their* family company, making it a bit more personal?
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