Any aged care admin people in the house? Question regarding common complaints to expect from customers

Considering applying for an administrative job with an aged care facility. I've been in the admin field for 10 years (@ at kids drama school), and even after all this time the part of the job I still have trouble with is handling complaints. I suffer from anxiety, and while I inevitably muddle through fine the conversation usually weighs on me for a long time. Ideally I'd have found an admin job that doesn't require direct customer interaction, but they're few and far between.

So my question is for any aged care admin peeps in the audience. What sort of complaints could I expect to handle at the front desk of an aged care facility?

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