I've done a lot of crap jobs. Fast food, I've worked as an assembly worker in a sweatshop but nothing has sucked more than this and it's the least physically demanding job I've ever had. I don't miss the physically demanding or coming home drenched in sweat every night but oh boy does this suck.
There's nothing we can do about late orders or anything we can do to even help those orders besides send one of the many emails to production planning that they get every day. Orders are always late, employee retention is nearly negative at this point, the machines are constantly breaking down and our boss has given us impossible standards.
In most call centers, when you get a call, you answer their questions and it's over. For us, whenever we respond to an email or a call and say our names, we're now "working with" that person. We're like underpaid personal assistants and we're required to put our first/last name on every email.
We also don't just do calls. While calls are going, we have to answer emails and simultaneously respond to virtual chats and never focus on just one. You're rated based on time and we all know customers definitely aren't nit-picky. I had someone rate me 0/5 because a product they wanted was only in stock in Germany and it would've been an 8-week lead time to get it here.
On average, I'm usually doing 60-80 calls and anywhere from 40 to 100 emails. It just depends on the emails that come in. The virtual chat's usually not too busy, about a dozen of those a day. The problem is, as time goes on, the more people you're "working with" on issues, so they call the company and ask directly for you every single day wanting updates.
Just work hard and rise above the job, right? Not at this company. HR doesn't let managers discipline or fire anyone and I mean anyone. The only way to get fired here is to break safety violations or "point yourself out" by not showing up or coming to mandatory overtime (that they never gave 24 hours notice for). People who work hard at this company because they're go-getters get more and more tasks piled onto them as time goes on. I'm basically a manager without the pay or title at this point that has to find the time to do all the training in-between.
Why are you there? I've been hanging on hoping things would change or that I somehow would be the lone Braveheart that would change this company. I'm not and I won't. My new job hunt starts today and I'm willing to take a pay decrease. I dread waking up every morning and going into that place. I just know what's awaiting me. I don't blame our management at all. It's not their fault, they're in the same frustrating situation. HR won't let them fire useless employees or give anyone raises without the CFO's approval. This is the same CFO who took 2 weeks to approve me getting $200 that they stiffed me out of on the first check and actually fought with management asking how big of a deal it was. $200 to someone making $15 an hour? A pretty big but I don't expect them to understand.
Our executives never step in and all they talk about is the "sales goal". Sales goals, sales goals, sales goals. They have a normal sales goal which means they've made a lot of overhead but then they have a "stretch" goal that they push hard at the end of every month. The stretch goal is just extra money that's given to executives at the end of a quarter.
If you're in a similar job, QUIT if you can and if not, IMMEDIATELY start looking for something else. It will not get better, no matter how badly you want it to. Your efforts are in vain and they will just use you until you're gone. Hard workers don't last long at this place and it took me 11 months to see why. I went from the floor to the office thinking I was getting the biggest promotion I've ever had and somehow, I'd rather be back down there drenched in sweat every morning, as much as I hated it and how sore I was all the time.
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