Lead Software Support Engineer - 100% Remote

Position Overview:

Our Lead Software Support Engineer is responsible for the maintenance and minor enhancements of all of our applications and integrations that we have implemented for clients with a support and maintenance agreement.  

This position can be done 100% remotely.
We are open to both "Contracted to Full Time" and "Full Time" applicants.

Essential Functions:

• Troubleshoot and triage customer-reported issues
• Ability to multitask and operate independently, with a strong attention to detail
• Quickly learn a variety of business processes, software applications and technologies
• Maintain and document software functionality and issue resolution steps
• Design and support release management procedures and technologies
• Design, configure and execute smoke testing procedures
• Perform software development and bug resolution
• See projects / assignments through to completion while adhering to business timelines
• Improve upon current skills while also developing and mastering new technical skills
• Negotiate or escalate in a timely manner if issue is out of scope

Qualifications

• At least 3 years of technical experience in product support, application development and design
• Experience with the following technologies:
  • Angular, Bootstrap
  • WebAPI, MVC, .NET, C#, PHP
  • Windows, Linux
  • MSSQL, MySql
  • WordPress
  • AWS, Azure
  • Jenkins, Git
• Solid development skills and passion for developing software; Strong desire to learn and work on multiple technologies/languages/platforms
• Tenacity in troubleshooting issues and identifying root causes
• Software debugging skills; ability to debug applications
• Adaptable and embraces change
• Excellent organizational and communication skills
• Client relationship skills (e.g. navigate a high tension moment)
• High ethical standards and integrity
• Team player with high performance standards

Preferred Qualifications

• Experience being part of a technical support group
• Some experience with some or all of the following technologies:
  • jQuery, VUEjs, React
  • Ruby on Rails, NodeJS
  • Swift, Kotlin, Android, iOS
  • Postgres
  • Drupal
  • Azure DevOps
  • Azure Repos

To apply, visit: https://techdynamism.applytojob.com/apply/LnVaaEQ3L5/Lead-Software-Support-Engineer

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