Our boss is running the department wrong and micromanaging too much. Whole dept. wants to talk to HR and his boss about it. How best to do this?

So I started this job a month ago, as did most of my co-workers.

There's our supervisor, she's been at this position for 3 years and three other employees that have been here a few months before me.

Now the plan was (by the company) to add some more work to our department (we don't have a dedicated department for some things, so we're trying to make that happen and integrate it with ours - we would do the work for it.)

Anyway, since my supervisor is not a marketing expert, she just knows how to do her job inside out, our boss was hired.

My boss hired me alongside 4 other people. The people that started a few months before me and my boss are already doing something unrelated to me.

Now my boss comes from a sales background, like cold-calling and he's used to high-pressure environments and he came from a company that had a bad company culture.

This company is very chill about a lot of things. I have a friend in a different department (programmer) and he gets to work from home for 3-4 days out of the week and just comes in to have a team meeting and so on.

My supervisor worked from home for the past 3 years. Before that she worked in another department that needed her to be present, and she worked alongside one of our co-workers who left. Then when she made this department, she told said co-worker to come back to our company, she can give her a work-from-home position, so she came back.

Then our boss came into the picture, and he's like well, is it in your contract? No? Then you can't work from home. He's super into being surrounded by people, working at home sounds really dull to him and he always wants to know if you can recommend a new movie or restaurant. Whereas some of my co-workers and I would rather be in our pajamas at home.

Other than that, which ok, you want the whole team in the office, we get it. But he's constantly micromanaging us, which the company doesn't like, it's not it's culture, hence why people get to work from home.

He asks colleague who was here months before him (and who generally just responds to support tickets and rarely is on the phone) who he's talking to, what about, and gives him advice on how to handle the call, when he doesn't even know what it's about. Let the guy do his job, he knows what he's doing, he has to make that call, don't be like, "oh he's on the phone? Why is he on the phone all of a sudden?" It's so weird.

Then he has mood swings, one minute he's laughing with us, then the next he walks into the office, sees co-worker having a laugh, asks her 'having a laugh, are we?' she says yes, and then he gives her a look, like, how dare you have a laugh at work? I get that his mom is sick and shit, and he probably got some upsetting news a minute ago, but don't just walk in, make a face and walk out. A good manager knows how to keep his personal life away from his work life.

The main issue we have though, is that we're not ready to take on new stuff. We're supposed to start this new department, which btw, no one has done before at this company, so there's no blueprint to how it should be run, and we're expected to do that and even my supervisor that was here the longest knows a thing, and he wants us to start as soon as possible. Even though they projected a start for 3 months down the line.

He's hassling the guy that's currently doing anything about that, although that guy doesn't even know half the stuff we need to know, so he regularly in meetings says 'I don't know, I'll have to get back to you on that' and my boss keeps saying "we're ready, we want to start as soon as possible, I know there's some technical constraints in starting right away, which I wish there weren't, but as soon as you're ready, we are" and we're not. And I think that guy feels awkward cause he doesn't know shit and my boss acts like he knows everything.

We can't take it, we don't want to start something we know nothing about and we feel he might be losing confidence in himself so he keeps talking like he knows everything... My supervisor said she thinks his manager is losing it with him, and she's waiting for him to really get irritated to talk to him about our boss. But even she feels clueless about the whole thing and doesn't think we should start a job that we're not ready for.

He constantly feels like he needs to be in control, he hired more people than needed, and supervisor brought that up, because he complained one day when 3 of us went on a break (she ok'd it), and he sent an email saying how only two people should go on lunch break at any given time. She responded saying she ok'd it and that there's really no need for so many people on phone's anyway. (I get 2 calls an hour on average, lasting <5 mins.)

He's also kinda clueless at some basic shit, like he worked in a call center before, as a manager and as a call operator, but somehow some basic stuff escapes him, so he keeps bugging me to write to IT and clarify stuff that I keep telling him is for certain, and he's like "Well, I want it on paper that it's for sure, you never know" and I feel like he should know this stuff.

Also he set up a meeting (virtual) with an IT guy to ask him a bunch of questions, the guy was super busy and told him that he should have just emailed him those questions since he has 3 other meetings, and boss kept talking and asking questions... like, don't you get it the guy is busy and you're being stupid?

He even gave us different start times, so I started first, then a week later 2 other people joined and then 1 more a few days after that which made training for my supervisor annoying since she had to do it all over again.

And she is upset he has to monitor every little thing and complain about it. He even complained about some people that share our office space, there's two teams in this section of the floor, and they have very little work so they take long breaks, and one day he was like, they were out for 2 hours, what is this, their manager should be fired, they can't let them take breaks for so long... and I was like, woah dude, not your place...

Co-worker asked for a monitor because we get company issued laptops, but they sit low on the desk, forcing us to bend our backs, and he said budget is tight, and we're all like, dude, budget is tight? This is important for our health and safety. She took one from another co-worker on holiday and boss said on Monday we're getting 2-3 monitors and we'll see who gets them.

He's not a bad guy, he's really friendly, he's nice, but he's doing things all wrong. So supervisor thinks we should complain that his style of management and his approach to this whole thing is off and the whole team is backing her up. But how do we approach the complaint to HR and his boss? We're hoping they talk to him and explain that he needs to chill out.

Like for example, the other day he wanted to point something out, and he started talking and I immediately felt like it was an attack, cause he's often complaining about stuff, and so I was going to say something and he interrupts me "I'm not attacking you, why does everyone think I'm attacking you? I'm just making an observation..." So it feels weird, you want to hate him cause of the way he acts sometimes, but he's not an asshole. So we feel bad to complain because we don't hate him, just his style of doing things.

Sorry about the long rant, just feel frustrated and I sit for 8 hours and answer 14-20 calls in that time which is dull.

Oh and my bf says I shouldn't complain, it'll look bad for me if I want to move within the company to a better position (which I hope to do down the line...), but I feel if the whole department is complaining, it'll be different, vs. me complaining when I just started, I'm not like that, but if the whole department sees a problem, isn't that bad for the company if we're not gonna do good because of him?

tl;dr: Boss isn't used to running a dept. like this, he comes from a different background so we clash in how we think things should be run and he's kinda forcing us to start doing stuff we're not prepared to, so we want to complain.

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